Privacy Policy
1. When this privacy policy applies?
1.1. This policy applies to personal information collected on visa-vietnam.org.vn owned or controlled by Greentek Global Company Limited.
1.2. The aim of this policy is to tell you how we will use any personal information we collect or you provide through our websites. Please read it carefully before you proceed. The data controller in respect of this website is Greentek Global Company Limited.
2. What personal information do we collect?
2.1. If you wish to use our service, we may collect the following personal information from you which required to complete a visa application with Vietnam Immigration department to issue the visa Approval Letter:
- (a) Full name, passport number, date of birth, nationality, passport expiry date
- (b) Date of arrival Vietnam
For citizens of difficult nationality specified in Special Nation list of Vietnam Immigration Department, you are advised to send us more documents:
- (a) Scan copy of Passport
- (b) Returned flight tickets
- (c) Hotel booking
- (d) Invitation letter (if you have)
2.2. We will also keep a record of any financial transaction you make with us but we do not directly collect, process or store your debit or credit card information. Online payments made through this website are processed securely by a third party payment provider Paypal and Onepay. Please refer to Paypal and Onepay's Privacy for how your payment card data is processed by them.
2.3. You may also choose to provide additional voluntary information in the course of your use of this website.
3. How will your personal information be used and shared?
3.1. The personal information we collect allows us to:
- (a) provide the services you have ordered;
- (b) verify your identity and details of your payment method or credit card amount;
- (c) administer our website and provide customer services;
- (d) meet legal, regulatory and compliance requirements;
- (e) monitor and analyze the use of any account to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime;
- (f) gather management information to form statistical and trend analysis;
- (g) communicate with you;
- (h) investigate any complaints about this website;
- (i) personalize your experience of this website; and
- (j) contact you about our products and services which we think might be of interest to you (where we have the appropriate permissions to do so).
3.2. We may share your personal information with all of our affiliate companies for the above purposes.
3.3. We may not share your personal information with any companies for commercial purpose.
3.4. We shall submit all personal information excluding your payment information to Vietnam Immigration Department for verifying your visa. At the arrival airport, Vietnam Immigration Department may show the information publicly in the list of at least twenty people. If you wish your information not being showed publicly, you are advised to use our service of providing a confidential letter (which is currently US$10).
4. Information security and protection of personal information
4.1. Visa-vietnam.org.vn is well aware of the importance of protecting personal information and other information with which it has been entrusted by its customers; has created a system for the management of information security; and endeavors to manage information appropriately on a group-wide basis through the establishment and enforcement of global rules and regulations.
4.2. We take all reasonable steps to protect your personal information, including internal and external security, restricting access to personal information, maintaining technology products to prevent unauthorized computer access and regularly reviewing our technology to maintain security.
